GlobalLogic Recruitment Drive for Support Engineer.
Company Name: GlobalLogic
Job Role: L1 Support Engineer
Experience: 1-3 Years
Apply by: Immediate
Candidates with 1-3 years of work experience can apply for the job role. Good opportunity for the experienced candidates to work as an L1 Support Engineer at GlobalLogic.
Key Job Details:
- Support for basic customer issues such as solving usage problems and fulfilling service desk requests that need IT involvement.
- If no solution is available, L1 personnel will escalate incidents to a higher level of support.
- L1 would remain the only channel for the client to communicate with the support team.
- First and all subsequent contact to customer
- 24*7 support via phone and email
- Qualification/replication of the reported issue in an appropriate customer environment
- Basic Level 1 troubleshooting, redirect to L2/L3 as required
- Search knowledge base to verify if reported problems are already known issues with a defined resolution plan
- Initial triage to isolate unsupported 3rd party issues from the potential root cause
- Provision of technical resolution or problem workaround
- Problem routing/escalation to second/third level support or third parties where required
Eligibility and Skill:
- 1-3 Years of work experience
- React JS Basics
- Web Application Basics
- AWS Cloud Basics
GlobalLogic is an engineering service company. It provides a software product development company. The company is headquartered in San Jose, California.
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