IBM Hiring Freshers for Technical Support Associate | 0-2 Years EXP.
Company Name: IBM
Job Role: Technical Support Associate
Location: Hyderabad
Experience: Entry Level (up to 2 Years)
Education: Bachelor’s Degree
Apply by: Immediate
Candidates with Bachelor’s Degree can apply for the job role. Good opportunity for the freshers to work as a Technical Support Associate at IBM.
Key Job details:
- Ability to work well in a fast-paced environment
- Awareness of basic networking concepts and technologies
- Ability to meet a set of defined account agent productivity measurement
- Willingness to work in shifts as needed
- Proven interpersonal skills while contributing to team effort by accomplishing related results as needed
- Up-to-date technical knowledge by attending educational workshops, reviewing publications
- Ambitious individuals who can work under their own direction towards agreed targets/goals and with a creative approach to work
- Intuitive individual with an ability to manage change and proven time management
Eligibility and Skills:
- Minimum of up to 2 years of experience in IT Industry
- Proficient to ensure customer issues are resolved in the most timely and effective manner possible
- Demonstrable ability to handle various tasks or projects with changing priorities.
- Experience to utilize available time efficiently in order to achieve effective and efficient results
- Ability to identify basic hardware parts and be aware of basic hardware concepts
- Experience in user-level familiarity with at least one e-mail client – Outlook, Notes, etc.
- Questioning skills /probing skills, as relevant to the issue and level of the caller.
- Find opportunities and implement process improvements
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About IBM
IBM is the largest Multinational Corporation company. It is an American-based company. IBM mainly produces computer Hardware and software. The company has over 350,600 employees across the globe.
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