Khoros Recruitment Drive for Technical Support Engineer.
Job Role: Associate Technical Support Engineer
Appy by: Immediate
Candidates with Bachelor’s Degree in Computer Science, Information Technology, or a related field can apply for the job role. Good opportunity to work as an Associate Technical Support Engineer at Khoros.
Key Jobs details:
- Monitor requests through multiple channels including email and phone, providing support and respond to queries from our customers in an accurate and timely manner
- Maintaining our high standards for customer communication and response times
- Engaging in training opportunities on our products and key technical areas
- Escalate problems to the correct teams where appropriate
- Resolving simple requests without needing to escalate
- Identifying documentation requirements in our knowledge base
Eligibility and Skills:
- Bachelor’s Degree in Computer Science, Information Technology or related field Technical or support certifications such as HDI, ITIL, MCSA: SQL or Oracle SQL Expert
- Some experience in customer and/or technical support roles
- Demonstrable interest in software and technology
- An overall desire to grow a career in a technical support role
- Able to multitask effectively while working on customer issues
- Ability to understand and troubleshoot basic technical issues
- Excellent written and spoken communication skills
- Able to communicate effectively between teams and individuals of varying technical expertise
Khoros is a software solution company that provides a customer engagement platform providing Social Media Marketing, Care, and Monitoring Solutions. The company is headquartered in Austin, Texas, United States.
Apply before the link expires
Join Telegram Group to get daily job alerts: