Khoros Recruitment Drive for Technical Support Engineer.
Company: Khoros
Job Role: Associate Technical Support Engineer
Location: Bangalore
Education: B.E/B.Tech
Appy by: Immediate
Candidates with Bachelor’s Degree in Computer Science, Information Technology, or a related field can apply for the job role. Good opportunity to work as an Associate Technical Support Engineer at Khoros.
Key Jobs details:
- Monitor requests through multiple channels including email and phone, providing support and respond to queries from our customers in an accurate and timely manner
- Maintaining our high standards for customer communication and response times
- Engaging in training opportunities on our products and key technical areas
- Escalate problems to the correct teams where appropriate
- Resolving simple requests without needing to escalate
- Identifying documentation requirements in our knowledge base
Eligibility and Skills:
- Bachelor’s Degree in Computer Science, Information Technology or related field Technical or support certifications such as HDI, ITIL, MCSA: SQL or Oracle SQL Expert
- Some experience in customer and/or technical support roles
- Demonstrable interest in software and technology
- An overall desire to grow a career in a technical support role
- Able to multitask effectively while working on customer issues
- Ability to understand and troubleshoot basic technical issues
- Excellent written and spoken communication skills
- Able to communicate effectively between teams and individuals of varying technical expertise
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About Khoros:
Khoros is a software solution company that provides a customer engagement platform providing Social Media Marketing, Care, and Monitoring Solutions. The company is headquartered in Austin, Texas, United States.
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