Khoros Recruitment Drive for Technical Support Engineer

Khoros Recruitment Drive for Technical Support Engineer.

Khoros Jobs

Company: Khoros

Job Role: Associate Technical Support Engineer

Location: Bangalore

Education: B.E/B.Tech

Appy by: Immediate

Candidates with Bachelor’s Degree in Computer Science, Information Technology, or a related field can apply for the job role. Good opportunity to work as an Associate Technical Support Engineer at Khoros.

Key Jobs details:

  • Monitor requests through multiple channels including email and phone, providing support and respond to queries from our customers in an accurate and timely manner
  • Maintaining our high standards for customer communication and response times
  • Engaging in training opportunities on our products and key technical areas
  • Escalate problems to the correct teams where appropriate
  • Resolving simple requests without needing to escalate
  • Identifying documentation requirements in our knowledge base

Eligibility and Skills:

  • Bachelor’s Degree in Computer Science, Information Technology or related field Technical or support certifications such as HDI, ITIL, MCSA: SQL or Oracle SQL Expert
  • Some experience in customer and/or technical support roles
  • Demonstrable interest in software and technology
  • An overall desire to grow a career in a technical support role
  • Able to multitask effectively while working on customer issues
  • Ability to understand and troubleshoot basic technical issues
  • Excellent written and spoken communication skills
  • Able to communicate effectively between teams and individuals of varying technical expertise

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About Khoros:

Khoros is a software solution company that provides a customer engagement platform providing Social Media Marketing, Care, and Monitoring Solutions. The company is headquartered in Austin, Texas, United States.


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