Oracle Hiring Freshers for Operations Analyst | 0-2 Years EXP

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Oracle Hiring Freshers for Operations Analyst | 0-2 Years EXP.

Oracle Hiring Fresher for Software Engineer

Company: Oracle

Job Role: Operations Analyst

Location: Bangalore

Experience: 0-2 Years

Education: Any Graduate

Apply by: Immediate

Candidates with graduate or equivalent with 0 – 2 years of experience can apply for the job role. Good opportunity for the freshers to work as an Operations Analyst at Oracle.

Key Job details:

  • Provide chat, email support to resolve user problems with proactive troubleshooting
  • Follow predefined (as trained) support procedures and policies
  • Master the use of our support channels, processes & tools
  • Identify and report Partner/user issues & feedback through appropriate channels.
  • Proactively identify opportunities to optimize and develop processes & tools geared toward improving internal efficiency, resolution rate, and customer satisfaction.
  • Support team lead/ manager when required
  • CSAT/resolution rate initiatives
  • Ability and willingness to quickly complete large volumes of work with high quality
  • Work and communicate with cross-functional teams (engineering, sales, product specialists, etc.) using various channels of internal
  • Ensure Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are met and more and more.

Eligibility and Skills:

  • Typically graduate or equivalent with 0 – 2 years experience.
  • Please apply only if you are willing to work in Night Shifts and Weekends
  • Open to work in 24*7 environment including holidays
  • Good keyboarding skills, PC skills, esp. in Word/Excel
  • Strong analytical, problem solving, troubleshooting skills & Interpersonal skills
  • Good keyboarding skills, PC skills, esp. in Word/Excel
  • Team player with very good interpersonal skills and forward-looking attitude and more.

Also Apply:

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Freshers Jobs

About Oracle:

Oracle is an American Information technology company that provides services in computer hardware and cloud computing. It mainly provides database software and products.

Link to Apply for Software Developer role at Oracle Check details

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