Red Hat Freshers Recruitment Drive for Technical Support Engineer

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Red Hat Freshers Recruitment Drive for Technical Support Engineer.

Red Hat careers and jobs for freshers

Company: Red Hat

Job Role: Trainee Associate Technical Support Engineer

Location: Pune

Experience: Freshers

Education: B.E/B.Tech/B.Sc/BCA/M.E/M.Tech/M.Sc/MCS

Apply by: Immediate

Candidates with a bachelor’s degree/ Master’s degree (B.E/B.Tech/B.Sc/BCA/M.E/M.Tech/M.Sc/MCS) can apply for the job role. Good opportunity for the freshers to work as a Technical Support Engineer at Red Hat.

Key Job details:

  • Perform basic investigation and troubleshooting of Red Hat enterprise application server suite of products and additional layered products to find resolutions for technical issues
  • Propose and discuss fixes or workarounds and provide advice to educate
  • Incorporate your findings into Red Hat’s knowledge base
  • Gather information for each bug and provide analysis to fully understand the issue
  • Collaborate with engineering, product management, and support management teams to prioritize customer requests
  • Support Red Hat’s global customers on technical issues through phone, chat, or remote access tools

Eligibility and Skills:

  • Graduated within the last 2 years with a bachelor’s degree in engineering, technology (computer science or IT), science, or computer applications, or a master’s degree in computer applications or marketing and communications
  • Excellent verbal and written communication skills
  • Good analytical and problem-solving skills
  • Ability to communicate and present ideas in a user-friendly way
  • Focused on delivering remarkable and consistent customer experience
  • Self-motivated and comfortable working within a team
  • Red Hat Certified Engineer (RHCE) 
  • Learn, adapt, and practice Red Hat values and competencies
  • Basic understanding of Linux, containers, and open source
  • Basic knowledge of TCP/IP networking and UNIX services and concepts
  • Open-source community contribution through projects (advantage)

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About Red Hat

Red Hat is a software technology company. It provides open-source software products services and solutions to enterprises. The company is headquartered in North Carolina, U.S.

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