Schneider Electric Recruitment Hiring Graduates Freshers for Service Desk Analyst. Exciting Job opportunity for freshers looking to start their career as an analyst. Schneider Electric is a global leader in energy technology and automation. Headquartered in France, the company specializes in electrifying and digitalizing homes, buildings, and industries with smart power distribution, automation systems, and energy management software. So, below here are the Schneider Electric Job description, Eligibility, and details.
Company Name: Schneider Electric
Job Role: Service Desk Analyst
Location: Bangalore
Experience: Freshers
Education: Bachelor’s/Master’s Degree
Batch: Not Mentioned
Last Date: ASAP
Join Telegram Channel: Join Now
Schneider Electric Recruitment Hiring Graduates
Job Description
- The Service Desk Analyst provides support for basic incident resolution and requests reported by APAC Schneider Employees.
- Responsibilities include initial assessment, research, and resolution of basic incidents and requests regarding use of applications, software and infrastructure components
- The Service Desk Analyst would be responsible for collecting information through a customer
conversation, probing, accessing support tools, and additional support teams if needed. - Problems beyond the scope of their ability or responsibility are resolved by engaging other support teams in a timely manner.
Eligibility
- Addresses and resolves basic incidents and requests; logs all incidents and requests; engages
other service desks or appropriate support teams to resolve incidents that are beyond the scope of their ability or responsibility. - Uses the appropriate CTI categories for logging incidents and requests
- Creates a positive customer support experience and builds strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a professional attitude.
Important Note While Applying For Jobs:
Please read the job instructions and requirements carefully before applying. If your CV is shortlisted, you will receive all communications from the organization via your registered email address. Keep checking your inbox for details about the next round once your CV has been shortlisted.
How To Apply for Schneider Electric Recruitment Hiring Graduates?
Eligible candidates apply for this Drive online by following the below link. All Interview details will be shared via email.
More Details Schneider Electric Recruitment Hiring Graduates
Selection and Interview Process at Schneider Electric
The interview process at Schneider Electric typically comprises three rounds, starting with a Aptitude, technical assessment, proceeding to a HR interview for applicable roles.
1. Application / Screening Round: The recruiter typically reviews your resume and discusses your educational background, relevant work experience, technical skills, and career goals. They may ask about your current employment status, notice period, salary expectations, willingness to work in rotational or night shifts, and availability to join. This round also evaluates your communication skills and overall suitability for a customer-facing support role through questions.
2. Technical Interview: Interviewers assess your understanding of core technologies and your ability to diagnose and resolve common user issues. Topics often include Windows operating system basics, user and group management in Active Directory, administration and support of Microsoft Office 365 applications, and troubleshooting Outlook-related problems such as email delivery failures, profile issues, and mailbox access concerns.
3. HR Round: It includes discussions about your salary expectations, willingness to work in rotational or 24×7 shifts, and flexibility regarding relocation or working from the office, depending on business requirements. The interviewer may also ask about your long-term career goals to understand how the role aligns with your professional growth plans and whether you are likely to stay and develop within the company.
Basic Interview Questions
- Tell me about yourself.
- What are your strengths and weaknesses?
- Why do you want to work here?
Also Read