Sonicwall Hiring Freshers for Graduate Trainee Engineer (Intern) in Bangalore

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Sonicwall Hiring Freshers for Graduate Trainee Engineer (Intern) in Bangalore.

Sonicwall careers and jobs

Company Name: Sonicwall

Job Role: Graduate Trainee Engineer (Intern)

Location: Bangalore

Experience: 0-1 Years

Education: BE – CS/ECE/IT/IS

Batch: 2019/2020 (only)

Apply by: Immediate Hiring

Key Job details:

  • Responsible for providing technical support across SonicWall product lines via Phone/Web & Emails in a 24x7x365 day environment.
  • Assist customers with the deployment of SonicWall network security products like Firewall/IPS and VPN solutions.
  • Provide technical solutions and workarounds for end-users with their issues on the respective product line.
  • Use troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts.
  • Recreates, identifies and provides input on unique or recurring customer problems.
  • Focuses on delivering a positive customer experience according to SonicWall standards.
  • Monitors and tracks issues to ensure accurate resolution.
  • Candidate should work closely with the Engineering and other cross-functional teams to replicate the issues reported by the customers
  • Validate the bug fixes provided through various patch releases and resolve the customer issues in a professional manner
  • Remains knowledgeable of SonicWall product line and related industry products and technologies

Eligibility and skills:

  • Bachelor’s degree in Computer Science/Information Sciences/ Electronics & Communications Engineering
  • 0 -1 year networking and network security support experience with a solid understanding of LAN/WAN topologies and technologies
  • Willing to work in a 24×7 environment in night shifts.

Technical Skills:

  • Good understanding of L2-L7 networking protocols
  • Good understanding of Security, LAN/WAN topologies, and technologies.
  • In-depth knowledge of the network protocols: TCP/IP. Routing Protocols like OSPF, RIP, BGP, Firewall, IDS/IPS will be added advantage.
  • Routing and Switching knowledge and more.

About Sonicwall:

Sonicwall is an Internet security company that provides products and services in security appliances, Internet security, and network security. The company is headquartered in Milpitas, California.

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