Sonicwall Hiring Freshers for Graduate Trainee Engineer (Intern) in Bangalore.
Company Name: Sonicwall
Job Role: Graduate Trainee Engineer (Intern)
Experience: 0-1 Years
Education: BE – CS/ECE/IT/IS
Batch: 2019/2020 (only)
Apply by: Immediate Hiring
Key Job details:
- Responsible for providing technical support across SonicWall product lines via Phone/Web & Emails in a 24x7x365 day environment.
- Assist customers with the deployment of SonicWall network security products like Firewall/IPS and VPN solutions.
- Provide technical solutions and workarounds for end-users with their issues on the respective product line.
- Use troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts.
- Recreates, identifies and provides input on unique or recurring customer problems.
- Focuses on delivering a positive customer experience according to SonicWall standards.
- Monitors and tracks issues to ensure accurate resolution.
- Candidate should work closely with the Engineering and other cross-functional teams to replicate the issues reported by the customers
- Validate the bug fixes provided through various patch releases and resolve the customer issues in a professional manner
- Remains knowledgeable of SonicWall product line and related industry products and technologies
Eligibility and skills:
- Bachelor’s degree in Computer Science/Information Sciences/ Electronics & Communications Engineering
- 0 -1 year networking and network security support experience with a solid understanding of LAN/WAN topologies and technologies
- Willing to work in a 24×7 environment in night shifts.
- Good understanding of L2-L7 networking protocols
- Good understanding of Security, LAN/WAN topologies, and technologies.
- In-depth knowledge of the network protocols: TCP/IP. Routing Protocols like OSPF, RIP, BGP, Firewall, IDS/IPS will be added advantage.
- Routing and Switching knowledge and more.
Sonicwall is an Internet security company that provides products and services in security appliances, Internet security, and network security. The company is headquartered in Milpitas, California.
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