Sonicwall Hiring Freshers for Graduate Trainee Engineer (Intern) in Bangalore.
Company Name: Sonicwall
Job Role: Graduate Trainee Engineer (Intern)
Location: Bangalore
Experience: 0-1 Years
Education: BE – CS/ECE/IT/IS
Batch: 2019/2020 (only)
Apply by: Immediate Hiring
Key Job details:
- Responsible for providing technical support across SonicWall product lines via Phone/Web & Emails in a 24x7x365 day environment.
- Assist customers with the deployment of SonicWall network security products like Firewall/IPS and VPN solutions.
- Provide technical solutions and workarounds for end-users with their issues on the respective product line.
- Use troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts.
- Recreates, identifies and provides input on unique or recurring customer problems.
- Focuses on delivering a positive customer experience according to SonicWall standards.
- Monitors and tracks issues to ensure accurate resolution.
- Candidate should work closely with the Engineering and other cross-functional teams to replicate the issues reported by the customers
- Validate the bug fixes provided through various patch releases and resolve the customer issues in a professional manner
- Remains knowledgeable of SonicWall product line and related industry products and technologies
Eligibility and skills:
- Bachelor’s degree in Computer Science/Information Sciences/ Electronics & Communications Engineering
- 0 -1 year networking and network security support experience with a solid understanding of LAN/WAN topologies and technologies
- Willing to work in a 24×7 environment in night shifts.
Technical Skills:
- Good understanding of L2-L7 networking protocols
- Good understanding of Security, LAN/WAN topologies, and technologies.
- In-depth knowledge of the network protocols: TCP/IP. Routing Protocols like OSPF, RIP, BGP, Firewall, IDS/IPS will be added advantage.
- Routing and Switching knowledge and more.
About Sonicwall:
Sonicwall is an Internet security company that provides products and services in security appliances, Internet security, and network security. The company is headquartered in Milpitas, California.
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Link to Apply for Graduate Trainee Engineer (Intern) at Sonicwall Check Details
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