Sutherland Recruitment Hiring Any Graduates Freshers for Associate Technical Support. Sutherland is conducting an off campus recruitment drive. Below are the Sutherland Job description, Eligibility, and details.
Company Name: Sutherland
Job Role: Associate Technical Support
Location: Bangalore
Experience: Freshers/Experienced
Education: Any Graduate
Batch: Not Mentioned
Last Date: ASAP
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Sutherland Recruitment Hiring Any Graduates
Job Description
- Provide technical product support to customers, resellers, and partners
- Provide configuration help, troubleshooting and best practice advice to customers
- Manage cases in our customer support tools to ensure issues are assigned, tracked, escalated, and resolved within SLA targets
- Provide problem diagnosis and root cause analysis for technical issues
- Publish Knowledge Base articles for internal and customer audiences
- Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
- Participate in on-call support 24×7 rotation as assigned.
- Work towards the team’s success—we win together
Eligibility
- Typically requires proven knowledge of Windows or Linux Server management experience
- Knowledge of Email systems and Networking experience in a technical support/help desk environment
- Proven understanding of email, TCP/IP, HTTP, SSH, DNS, SMTP, FTP, LDAP, Linux, MySQL & Exchange
- Ability to independently troubleshoot software applications and complex distributed system environments involving multiple configurations and protocols
- Solid experience in problem analysis and resolution of software problems
- Must excel in a fast-paced, agile environment where critical thinking and strong problem-solving skills are required for success
- Ability to handle clients professionally during all interfaces
- Proven experience hosting WebEx or other remote hosting tools for customer troubleshooting sessions
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How To Apply for Sutherland Recruitment Hiring Any Graduates?
Eligible candidates apply for this Drive online by following the below link. All Interview details will be shared via email.
More Details Sutherland Recruitment Hiring Any Graduates
Important Note While Applying For Jobs:
Please read the job instructions and requirements carefully before applying. If your CV is shortlisted, you will receive all communications from the organization via your registered email address. Keep checking your inbox for details about the next round once your CV has been shortlisted.
Selection and Interview Process at Sutherland
The interview process at Sutherland typically comprises three rounds, starting with a Aptitude, technical assessment, proceeding to a HR interview for applicable roles.
1. Application & Screening:Once the application is submitted, the HR team reviews the resume to assess the candidate’s basic technical knowledge, overall communication skills, relevant qualifications, and suitability for the role. This initial screening helps determine whether the applicant meets the fundamental requirements before moving forward to the next stage of the interview process.
2. HR / Recruiter Round: The focus is on evaluating the candidate’s overall suitability for the role. During this stage, the recruiter assesses English communication skills, confidence, and clarity of speech. They also evaluate basic customer handling abilities and interpersonal skills to ensure the candidate can effectively interact with clients. Additionally, the discussion includes availability for rotational or night shifts, salary expectations, and notice period details to confirm alignment with company requirements.
3. Technical Assessment: Candidates are evaluated on their foundational technical knowledge and troubleshooting abilities. The topics typically covered include basic computer concepts related to hardware and software, as well as operating system fundamentals, especially Windows basics. Interviewers also assess understanding of networking fundamentals.
4. HR Discussion / Offer: In this stage, the HR team discusses the final salary package with the selected candidate and confirms details such as shift timings and work schedule. They also conduct document verification to ensure all submitted credentials are accurate and complete. Once everything is finalized and approved, the official offer letter is released to the candidate.
Basic Interview Questions
- Tell me about yourself.
- What are your strengths and weaknesses?
- Why do you want to work here?
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