TCS Vacancy Hiring Freshers for Service Desk Analyst of Any Degree

TCS Vacancy Hiring Freshers for Service Desk Analyst of Any Degree. TCS is conducting an off campus recruitment drive. Freshers are eligible to apply for the job role. So below are the Accenture Job description, Eligibility, and details.

Company Name: TCS

Job Role: Service Desk Analyst

Location: Bangalore

Experience: Freshers

Education: Any Graduate

Batch: 2018/2019/2020/2021/2022

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Job details

• Identify and diagnose issues and problems
• Categorize and record reported queries and provide solutions
• Support problem identification
• Advise users on appropriate course of action
• Acting as a point of contact to support service users and customers reporting issues, requesting information, access, or other services.
• Delivering customer service through multiple channels including human, digital, self-service, and automated.
• Monitor issues from start to resolution
• Escalate, if needed, unresolved problems to a higher level of support
• Managing one or more customer service or service desk functions.

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Eligibility

• 15 years of full-time education
• Minimum percentile of 50% in 10th, 12th, UG & PG (if applicable)
• Responds to common requests for service by providing information to enable fulfilment. Promptly allocates unresolved calls as appropriate.
• Maintains records, informs users about the process and advises relevant persons of actions taken.
• Responds to a broad range of service requests for support by providing information to fulfill requests or enable resolution.
• Provides first line investigation and diagnosis and promptly allocates unresolved issues as appropriate.

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