Terralogic Hiring for System Administrator/IT Helpdesk in Bangalore

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Terralogic Hiring for System Administrator/IT Helpdesk in Bangalore location.


Company Name: Terralogic

Job Role: System Administrator/IT Helpdesk

Location: Bangalore

Experience:1.5 Years- 3 Years

Education: Graduate

Apply by: Immediate

Key Job details:

  • Serve as the point of contact for customers seeking technical assistance over the phone or email
  • Perform remote troubleshooting through diagnostic techniques
  • Determine the best solution based on the issue and details provided by customers
  • Walk the customer through the problem-solving process
  • Proactive in addressing active issues
  • Server Monitoring and Patch Management
  • WSUS maintenance
  • Direct unresolved issues to the next level of support personnel
  • Record events and problems and their resolution in tickets
  • Follow-up and update the customer status and provide timely information
  • Pass on any feedback or suggestions by customers to the appropriate team •
  • Identify and suggest possible improvements on procedures Any Active Microsoft / Cloud Certifications is a Plus
  • ITIL Knowledge is a must

Eligibility and Skills:

  • 1.5 Years- 3 Years Years of Experience
  • Windows servers
  • Help desk technician
  • Networking

About Terralogic:

Terralogic is an information technology company that provides software development and IT services in IoT, Cloud, DevOps, App development, and more.

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