Terralogic Hiring for System Administrator/IT Helpdesk in Bangalore location.
Company Name: Terralogic
Job Role: System Administrator/IT Helpdesk
Location: Bangalore
Experience:1.5 Years- 3 Years
Education: Graduate
Apply by: Immediate
Key Job details:
- Serve as the point of contact for customers seeking technical assistance over the phone or email
- Perform remote troubleshooting through diagnostic techniques
- Determine the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process
- Proactive in addressing active issues
- Server Monitoring and Patch Management
- WSUS maintenance
- Direct unresolved issues to the next level of support personnel
- Record events and problems and their resolution in tickets
- Follow-up and update the customer status and provide timely information
- Pass on any feedback or suggestions by customers to the appropriate team •
- Identify and suggest possible improvements on procedures Any Active Microsoft / Cloud Certifications is a Plus
- ITIL Knowledge is a must
Eligibility and Skills:
- 1.5 Years- 3 Years Years of Experience
- Windows servers
- Help desk technician
- Networking
About Terralogic:
Terralogic is an information technology company that provides software development and IT services in IoT, Cloud, DevOps, App development, and more.
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