VMware Freshers Recruitment Drive for Technical Support Engineer

VMware Freshers Recruitment Drive for Technical Support Engineer.

VMware careers and jobs

Company: VMware

Job Role: Associate Technical Support Engineer

Location: Bangalore

Experience: Freshers

Education: B.E/B.Tech

Apply By: Immediate

Candidates with BE / B.Tech – CS / IS / IT with overall (Xth, XIIth and Graduation) (60% and above in Engineering) – 2021 graduates can apply for the job role. Good opportunity for the freshers to work as an Associate Technical Support Engineer at VMware.

Key Job details:

Resolve customer’s issues via the telephone, email, or Webex session
Reproducing issues in-house and responding back in a timely manner
Regular follow-ups with customers with recommendations, updates, and action plans.
Participate in technical communications within the Technical Support Team to share best practices and learn about new technologies.
Focus on an area of technical specialization and attend technical training
Read and work with other Technical Support Engineers on cases that will help cultivate that expertise.
Leverage internal technical expertise, including peers, mentors, knowledge base, community forums, and other internal tools, to provide the most effective solutions to customer issues.
Create new knowledgebase articles to capture new learnings for reuse throughout the organization.

Eligibility and Technical Skills:

BE / B.Tech – CS / IS / IT with overall (Xth, XIIth, and Graduation)
(60% and above in Engineering)
2021 graduating with no current backlogs
Good written and verbal communication skills
Understanding of some of the following technologies – Networking / Storage (FC, iSCSI etc..) / Linux / Windows Clustering/DHCP/DNS / Windows 2003/2008
Good interpersonal communication and customer service skills are needed in order to work successfully with customers in high stress and or ambiguous situations
Understanding in Virtualization & Cloud computing will be preferred.
Open to Rotational Shifts