Company Name: Weekday
Job Role: Support Specialist
Location: Remote
Experience: Freshers/Experienced
Education: Any Graduates
Batch: Any
Last Date: ASAP
Weekday Work From Home
Job Description
- Respond to customer inquiries via phone, email, chat, and other communication channels.
- Resolve customer complaints and provide appropriate solutions within defined timelines.
- Maintain accurate records of customer interactions and follow-up actions.
- Coordinate with internal teams to address customer concerns and ensure timely resolution.
- Deliver a high level of customer satisfaction through professional and empathetic communication.
- Meet quality and productivity benchmarks set by the organization.
- Strong interpersonal skills.
- Ability to multitask and prioritize effectively.
- Positive attitude and willingness to learn.
Eligibility
- Graduate in any discipline.
- Excellent verbal and written communication skills in English.
- Strong customer service orientation and problem-solving abilities.
- Ability to work in a fast-paced environment.
- Basic computer proficiency and familiarity with CRM tools is an added advantage.
- Willingness to work in night shifts and rotational week-offs.
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How To Apply for Weekday Work From Home?
Eligible candidates apply for this Drive online by following the below link. All Interview details will be shared via email.
More Details Weekday Work From Home
Important Note While Applying For Jobs:
Please read the job instructions and requirements carefully before applying. If your CV is shortlisted, you will receive all communications from the organization via your registered email address. Keep checking your inbox for details about the next round once your CV has been shortlisted.
Selection and Interview Process at Weekday
The interview process at Weekday typically comprises three rounds, starting with a technical assessment, One-on-One round, proceeding to a Managerial or HR interview for applicable roles.
1. Application & Resume Screening: After you apply, the recruitment team reviews your resume to assess your customer support experience, communication skills, familiarity with CRM or ticketing platforms such as Zendesk, Freshdesk, or Salesforce, and your overall fit for the role. Relevant SaaS or technical support experience is an added advantage.
2. Recruiter / HR Screening: If shortlisted, you’ll have a 20–30 minute conversation with a recruiter. This round typically covers your background, previous support experience, interest in joining Weekday, salary expectations, notice period, and availability. The recruiter may also evaluate your verbal communication skills and customer-focused mindset.
3. Support Skills Assessment: Some candidates may be asked to complete a practical assessment that evaluates customer support abilities. This can include responding to mock customer emails or chat messages, prioritizing support tickets, troubleshooting common customer issues, and demonstrating clear written communication. Basic knowledge of CRM or helpdesk software may also be assessed.
4. Hiring Manager / Technical Support Interview: This is the main interview round, where the hiring manager or support lead evaluates your problem-solving approach and customer service skills. Discussion topics commonly include handling difficult customers, troubleshooting account or product issues, managing multiple support tickets, escalation procedures, and maintaining customer satisfaction metrics such as CSAT or response times.
5. Final HR Interview: The final round focuses on your behavioral skills and overall fit with the company. Expect questions about teamwork, adaptability, handling pressure, learning new tools, and working in a fast-paced environment. The interviewer may also confirm your compensation expectations, joining timeline, and answer any questions you have about the role
Basic Interview Questions
- Can you tell me about yourself?
- What are your strengths and weaknesses?
- What are your short-term and long-term career goals?
- How do you handle pressure or stress at work
- What motivates you to perform well?
- Why do you want to work for our company?
- Why should we hire you?
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