Wipro is Hiring Freshers with Any Graduation Degree for Associate. Wipro is conducting an off campus recruitment drive. Freshers are eligible to apply for the job role. Below are the Wipro Job description, Eligibility, and details.
Company Name: Wipro
Job Role: Associate/Officer
Education: Any Graduate
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- The purpose of the role is to provide effective technical supportto the process and actively resolve client issues directly or throughtimely escalation to meet process SLAs
- Support process by managing transactions as per required quality standards
- Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner
- Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
- Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients
- Document and analyze call logs to spot most occurring trends to prevent future problems
- Ensure all product information and disclosures are given toclients before and after the call/email requests
- Any Graduate
- Undertake product trainings to stay current with product features, changes and updates
- Enroll in product specific and any other trainings per client requirements/recommendations
- Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks
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How To Apply Wipro?
Eligible candidates apply for this Drive online by following the below link. All Interview details will be shared via email.