Wipro Off Campus Drive 2022 for Freshers

Wipro Off Campus Drive 2022: Wipro is hiring freshers for the Production Agent role in the Chennai location.

Wipro Off Campus Drive 2022

Company: Wipro

Job Role: Production Agent

Location: Chennai

Experience: Freshers

Qualification: Graduate

Candidates withAny any graduation can apply for the job role. Below are the details and procedure provided for applying at Wipro Off-Campus drive 2022.

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Job Description

  • Support process by managing transactions as per required quality standards
  • Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner
  • Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue
  • Update own availability in the RAVE system to ensure the productivity of the process
  • Record, track, and document all queries received, problem-solving steps taken, and total successful and unsuccessful resolutions
  • Follow standard processes and procedures to resolve all client queries
  • Resolve client queries as per the SLA’s defined in the contract
  • Maintain and update self-help documents for customers to speed up resolution time
  • Identify red flags and escalate serious client issues to Teamleader in cases of untimely resolution
  • Access and maintain internal knowledge bases, resources, and frequently asked questions to aid in and provide effective problem resolution to clients
  • Identify and learn appropriate product details to facilitate better client interaction and troubleshooting
  • Document and analyze call logs to spot most occurring trends to prevent a future problem

Eligibility and Qualifications

  • Any Graduate
  • Process Knowledge – Knowledge of the assigned processes, tools, and systems

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Also Apply:

GAVS Off Campus Drive 2022

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How to apply for Wipro Off Campus Drive 2022?

All eligible and interested candidates can apply for Wipro careers using the below-provided link. Fill up all the details and further interview dates will be shared.

Click Here to Apply Wipro Off Campus Drive 2022

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