Wipro Off Campus Drive 2022: Wipro is hiring freshers for the Production Agent role in the Chennai location.
Job Role: Production Agent
Candidates withAny any graduation can apply for the job role. Below are the details and procedure provided for applying at Wipro Off-Campus drive 2022.
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- Support process by managing transactions as per required quality standards
- Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner
- Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue
- Update own availability in the RAVE system to ensure the productivity of the process
- Record, track, and document all queries received, problem-solving steps taken, and total successful and unsuccessful resolutions
- Follow standard processes and procedures to resolve all client queries
- Resolve client queries as per the SLA’s defined in the contract
- Maintain and update self-help documents for customers to speed up resolution time
- Identify red flags and escalate serious client issues to Teamleader in cases of untimely resolution
- Access and maintain internal knowledge bases, resources, and frequently asked questions to aid in and provide effective problem resolution to clients
- Identify and learn appropriate product details to facilitate better client interaction and troubleshooting
- Document and analyze call logs to spot most occurring trends to prevent a future problem
Eligibility and Qualifications
- Any Graduate
- Process Knowledge – Knowledge of the assigned processes, tools, and systems
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How to apply for Wipro Off Campus Drive 2022?
All eligible and interested candidates can apply for Wipro careers using the below-provided link. Fill up all the details and further interview dates will be shared.
Click Here to Apply Wipro Off Campus Drive 2022