Zensar Technologies Recruitment 2023 Hiring For Service Desk. Zensar Technologies is conducting an off campus recruitment drive. Freshers and experienced candidates are eligible to apply for the job role. Below are the Zensar Technologies Job description, Eligibility, and details.
Company Name: Zensar Technologies
Job Role: Service Desk
Experience: 0-3 Years
Education: Any Graduate
Last Date: ASAP
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Zensar Technologies Recruitment 2023
- Be part of a team of technical experts, motivated by a desire to facilitate customers and be responsible for providing voice/non-voice support
- Handle complex customer scenarios, documenting solutions, and effectively providing dependable and timely resolution to all product related technical issues experienced by customers
- Provide remote infrastructure support delivery and performing problem cause analysis
- Collaborate with fellow support colleagues and other internal organizations to provide superior customer service
- Act as a customer advocate by working directly with customers on high priority issues to deliver timely resolution and capture customer feedback to influence process/product improvements.
- Anticipate customer needs and effectively addressing concerns related to their issue or resolution
- Provide direct technical assistance to customers via phone, email, and chat.
- Preferred min. 1 years of experience in Service Industry
- ITIL v3/v4 Foundation certified
- General awareness about Win10, Core Apps (like Browser, Outlook, Excel, Word etc.), O365 and Active Directory
- Proficient in handling customer queries across the globe (primarily United States
- Exceptional written, verbal communication skills
- Unparalleled Listening and Comprehension capabilities
- Proven service industry front line experience with handling high value/critical customers
- Ability to keyboard to capture important details on a call for documentation
- Willing to work in 24/7 environment
- Knowledge in Service Desk tools like Service Now
- Knowledge and understanding of basic hardware, software and networking.
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Important Note While Applying For Jobs:
Please read the job instructions and requirements carefully before applying. If your CV is shortlisted, you will receive all communications from the organization via your registered email address. Keep checking your inbox for details about the next round once your CV has been shortlisted.
How To Apply for Zensar Technologies Recruitment 2023?
Eligible candidates apply for this Drive online by following the below link. All Interview details will be shared via email.