Cognizant Hiring Freshers for Tech Support in Chennai | 0-1 Years EXP.
Company: Cognizant
Job Role: Process Executive Data – (Sr. Process Executive – Tech Support)
Location: Chennai
Experience: 0-1 Years
Education: BE/BTech/MCA
Apply By: Immediate
Candidates with 1 year of work experience can apply for the job role. Good opportunity for the freshers to work as a process executive at Cognizant.
Key Job details:
- Stakeholder/Business Management: Design/Develop Creative artifacts for Ads as per client-supplied brief and within brand and design guidelines.
- Web: Develop internet/intranet web pages in the prescribed format adhering to client requirements within agreed TAT
- CRM: Provide information, educate customers to update trackers, update required applications & tools, and keep SME and TL informed of new issues.
- For Voice processes Only: Update trackers, Create, categorize and prioritize tickets and update required applications & tools and keep SME and TL informed of new issues.
- Process Executives are expected to call back on time.
- Probe effectively & efficiently to understand customers’ issues and report incidents and resolve all issues received on phone.
More Job Details:
- Meet process SLAs / metrics – productivity and quality targets within the established timelines.
- Ensure process guidelines are followed and met as documented.
- Stay updated with the process knowledge/changes refer to knowledge updates/ repositories to effectively process transactions.
- Raise/update CRM tool under required categories for issues identified or escalate to the SME / TL and more.
Eligibility and Skills:
- BE/BTech/MCA) or High School graduate
- Customer Service
- Services and Support
About Cognizant:
Cognizant is an American information technology company that is headquartered at Teaneck, New Jersey. It provides IT consulting, solutions, and services. Humphries. In India, Cognizant offices are located in Bangalore, Pune, Kolkata, Hyderabad, Gurgaon, Chennai, and Mumbai.
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Link to Apply for Process Executive Data at Cognizant
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