Red Rat Off Freshers Campus Drive for Technical Support Engineer | B.E/B.Tech/M.E/M.Tech.
Company: Red Hat
Job Role: Trainee Associate Technical Support Engineer
Location: Pune
Experience: Freshers
Education: B.E/B.Tech/M.E/M.Tech/MCA/BCA
Apply By: Immediate
Candidates with a bachelor’s degree in engineering, technology, CS or IT, science, or computer applications, or a master’s degree in computer applications or marketing and communications can apply for the job role. Good opportunity for the freshers to work as a Trainee Associate Technical Support Engineer at Red Hat.
Key Job details:
- Perform basic investigation and troubleshooting of Red Hat enterprise application server suite of products and additional layered products to find resolutions for technical issues
- Gather information for each bug and provide analysis to fully understand the issue
- Propose and discuss fixes or workarounds and provide advice to educate customers
- Incorporate your findings into Red Hat’s knowledge base
- Support Red Hat’s global customers on technical issues through phone, chat, or remote access tools
- Collaborate with engineering, product management, and support management teams to prioritize customer requests
Eligibility and skills:
- Excellent verbal and written communication skills
- Must have graduated within the last two years with a bachelor’s degree in engineering, technology, computer science or IT, science, or computer applications, or a master’s degree in computer applications or marketing and communications
- Red Hat Certified Engineer (RHCE)
- Ability to communicate and present ideas in a user-friendly way
- Good analytical and problem-solving skills
About Red Hat:
Red Hat is a multinational software company that provides open-source software products to enterprises. Delivers reliable and high-performing Linux, hybrid cloud, container, and Kubernetes technologies. The company is headquartered in North Carolina, U.S..
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