Red Rat Off Campus Drive for Technical Support Engineer | B.E/B.Tech/M.E/M.Tech

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Red Rat Off Freshers Campus Drive for Technical Support Engineer | B.E/B.Tech/M.E/M.Tech.

Red Hat careers and jobs for freshers


Company: Red Hat

Job Role: Trainee Associate Technical Support Engineer

Location: Pune

Experience: Freshers

Education: B.E/B.Tech/M.E/M.Tech/MCA/BCA

Apply By: Immediate


Candidates with a bachelor’s degree in engineering, technology, CS or IT, science, or computer applications, or a master’s degree in computer applications or marketing and communications can apply for the job role. Good opportunity for the freshers to work as a Trainee Associate Technical Support Engineer at Red Hat.


Key Job details:

  • Perform basic investigation and troubleshooting of Red Hat enterprise application server suite of products and additional layered products to find resolutions for technical issues
  • Gather information for each bug and provide analysis to fully understand the issue
  • Propose and discuss fixes or workarounds and provide advice to educate customers
  • Incorporate your findings into Red Hat’s knowledge base
  • Support Red Hat’s global customers on technical issues through phone, chat, or remote access tools
  • Collaborate with engineering, product management, and support management teams to prioritize customer requests

Eligibility and skills:

  • Excellent verbal and written communication skills
  • Must have graduated within the last two years with a bachelor’s degree in engineering, technology, computer science or IT, science, or computer applications, or a master’s degree in computer applications or marketing and communications
  • Red Hat Certified Engineer (RHCE)
  • Ability to communicate and present ideas in a user-friendly way
  • Good analytical and problem-solving skills

About Red Hat:

Red Hat is a multinational software company that provides open-source software products to enterprises. Delivers reliable and high-performing Linux, hybrid cloud, container, and Kubernetes technologies. The company is headquartered in North Carolina, U.S..


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