Diebold Nixdorf Recruitment Hiring Any Graduates Freshers for Technical Support Associate. Diebold Nixdorf is conducting an off campus recruitment drive. Below are the Diebold Nixdorf Job description, Eligibility, and details.
Company Name: Diebold Nixdorf
Job Role: Technical Support Associate
Location: Hyderabad
Experience: Freshers (0-4 Years)
Education: Any Graduate
Batch: Not Mentioned
Last Date: ASAP
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Diebold Nixdorf Recruitment Hiring Any Graduates
Job Description
- Interfaces with customers and internal departments and helps resolve basic to moderately complex inquiries.
- Addresses issues escalated from less experienced team members.
- Defines and recommends working practice and other process improvements.
- Updates and verifies USU solutions and KScout trees after verification with level 2 or solution experts.
- Proactively informs manager about potential problems and suggests improvement actions.
- Reports on faulty master data.
- Advises less experienced team members on process and other deviations.
- Ensures solution tree and knowledge base information is up to date and appropriately applied to address customer issues.
Eligibility
- Minimum 15 years of regular education required (Non vocational courses)
- Technical background, e.g. education in information electronics, mechanics and/or SW skills OR essential professional knowledge of customer service principles and practices in BPO environment.
- Good local/client’s language skills (Written and spoken) as well as business English skills (Written and spoken) required.
- Good technical knowledge in supporting customer specific Hardware and SW environment.
- Good command on English language skills
- Minimum of 0-4 years of relevant experience or equivalent combination of education and experience in Service Desk Support (Network).
- Computer literacy, especially usage of Microsoft Office package.
- Strength in communications, teamwork, processes and customer orientation.
- Education or equivalent work experience required.
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How To Apply for Diebold Nixdorf Recruitment Hiring Any Graduates?
Eligible candidates apply for this Drive online by following the below link. All Interview details will be shared via email.
Important Note While Applying For Jobs:
Please read the job instructions and requirements carefully before applying. If your CV is shortlisted, you will receive all communications from the organization via your registered email address. Keep checking your inbox for details about the next round once your CV has been shortlisted.
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