PowerSchool Recruitment Drive for Technical Support Engineer.
Company: PowerSchool
Job Role: Technical Support Engineer I
Location: Bangalore
Experience: 1-2 Years
Education: Bachelor’s degree
Apply By: Immediate
Candidates with an Associate’s degree or equivalent work experience, Bachelor’s degree can apply for the job role. Good opportunity for the freshers to work as a Technical Support Engineer at PowerSchool.
Key Job Details:
- Provides application support relating to software functionality, incident resolution, and systems configuration, through various mediums, including case escalations, phone, email, and chat.
- Recognizes both basic and advanced problems, conducts research, provides resolutions, and follows up with customers as needed, escalating more complex cases to the appropriate team
- Logs and tracks call using problem management database and maintain history records and related problem documentation
- Prepares standard statistical reports, such as help desk incident reports
- Stay current on all key support topics, including product knowledge and required technical and soft skills
- May test software and hardware to evaluate the ease of use and whether a product will aid the user in performing work
- Provide expert, top-quality customer support, including professional, courteous, and timely communication during all levels of interaction.
- All other duties as assigned
Eligibility and skills:
- Associate’s degree or equivalent work experience, Bachelor’s degree preferred
- 1-3 years’ prior experience in a technical support role
- Proficient in Microsoft Office suite
- Salesforce experience required (and Bomgar preferred)
- Prior CRM Experience Required
- Ability to handle a heavy workload and multiple projects with frequent interruptions and schedule changes
- Strong attention to detail and time management
- Strong oral and written communication skills
- Strong customer service and conflict resolution skills
- Maintaining a positive attitude and fostering a collaborative and unified work environment.
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About PowerSchool
PowerSchool is an education technology company. It provides services and solutions for K-12 education such as learning tools, management, and more. The company is headquartered in Folsom, CA.
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