Amdocs Freshers Off Campus Drive for Analyst.
Company Name: Amdocs
Job Role: TBO Analyst
Education: BSc, BCS, BCA & MSc
Apply by: Immediate
Candidates with BSc, BCS, BCA & MSc (CIS & IT streams only) can apply for the job role. Good opportunity for the freshers to work as an Analyst at Amdocs.
Key Job details:
- Perform ticket analysis, service interruption analysis, triaging of issues, and follow-up with relevant teams for resolution.
- Ensure that all required ticket information is available for further analysis (for example, screenshot of error and customer ID) and run methods and procedures to provide resolution to known/recurring issues.
- Apply your skills to effectively use the existing knowledge base and documentation for quick-win and first-level resolution.
- Perform queue management for assigning tickets to other teams, and follow up for timely resolution while keeping track of SLAs.
- Ensure timely resolution or escalation within the agreed SLA.
- Update checklists for quality assurance and progress tracking, following standard operating procedures.
- Ensure the seamless handover between shifts and monitor and publish the SLA achievement by keeping track of all KPIs.
- Perform validation, verification, and correction, wherever applicable, of artifacts of the system (reports, bills, event records, screens, and so on). You will report and properly document any errors that are detected.
- Perform basic software system operations, using the online screen, running maps and jobs, basic configuration/installation, and taking backups.
- Work on fallouts from various applications, journalize manual billing requests, process payments, and customize miscellaneous activities, and more.
Eligibility and Skills:
- 2021 Batch : BSc, BCS, BCA & MSc (CIS & IT streams only)
- 55% throughout academics
- No gaps or breaks/year down
- Excellent communication skills
- Location – Pune
Amdocs is a multinational company that provides software and services to the communications and media industries. The company has a total workforce of over 25,561 employees and has a total revenue of $3.8 Billion.
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