Amdocs Hiring Freshers for Technical & Business Operations | Bachelor’s degree
Company Name: Amdocs
Job Role: Technical & Business Operations
Location: Pune
Experience: Freshers
Education: B.E/B.Tech/Bachelor’s degree
Apply by: Immediate
Candidates with Bachelor’s degree or equivalent experience (Preference for computer sciences, technical diploma (India), or technical degree) can apply for the job role. Good opportunity for the freshers to work as a Technical & Business Operations at Amdocs.
Key Job details:
- Perform ticket analysis, service interruption analysis, triaging of issues, and follow-up with relevant teams for resolution.
- Apply your skills to effectively use the existing knowledge base and documentation for quick-win and first-level resolution
- Perform queue management for assigning tickets to other teams, and follow up for timely resolution while keeping track of SLAs.
- Update checklists for quality assurance and progress tracking, following standard operating procedures.
- Ensure crystal clear communication and documentation as a point of contact.
- Ensure the seamless handover between shifts and monitor and publish the SLA achievement by keeping track of all KPIs.
- Perform basic software system operations, using the online screen, running maps and jobs, basic configuration/installation, and taking backups.
Eligibility and Skills:
- Recent graduates and/or equivalent experience.
- Experience with the ticket-handling system is an advantage.
- Technical experience in related field; preference for computer sciences.
- Bachelor’s degree or equivalent experience.
- Preference for computer sciences, technical diploma (India), or technical degree.
About Amdocs:
Amdocs is a multinational company that provides software and services to the communications and media industries. The company has a total workforce of over 25,561 employees and has a total revenue of $3.8 Billion.
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Link to Apply for Technical & Business Operations at Amdocs: Check details
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