Capgemini Careers 2022 Hiring Freshers As CSG. Candidates with Any Degree/Diploma Graduates are eligible to apply for the job role. Capgemini is conducting an off campus recruitment drive for freshers. All the interview will be held virtually and can apply online. Below are the Capgemini Job description, Eligibility, and details.
Company Name: Capgemini
Job Role: Service Desk – Contact Support Group (CSG)
Location: Kolkata/Bangalore/Pune
Experience: Freshers
Education: Any Graduates/Diploma
Salary: ₹ 2.75 LPA- ₹ 2.25 LPA
Last Date: 10 November 2022
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Capgemini Careers 2022
Job Description
- Provide best-in-class customer service/problem resolution and technical troubleshooting to customer queries over the voice-based phone service and other contact channels and should be willing to multi-task across different channels of support: Ticket Management,Business intelligence,Service Delivery ,Customer Management, Knowledge Management,Service Marketing
- Support customers across Telecommunication, Financial Services, Healthcare and Technology vertical/industries
- Troubleshoot customer issues related to internet – troubleshooting, Password reset/session reset/renaming profile
- Meet customer requirements through first contact resolution (Resolve an issue in the first contact itself)
- Clarify customer requirements
- Probe for and confirm understanding of requirements or problem
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Listen attentively to customer needs and concerns; demonstrate empathy
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Eligibility for Capgemini Careers 2022
- Candidates must have completed any 3-year Degree/Diploma in 2021 & 2022
- Job Location – Kolkata / Bangalore / Pune
- Should have excellent communication and English speaking skills
- Should have good interpersonal skills and ability to perform under pressure
- Basic computing skills
- Willing to work in a 24/7 environment
- Should be open to sign Service Level Agreement and KPIs
- Candidates must be open to relocate to any location and work in night shifts
Skills
- Only shortlisted candidates will be invited for the assessment / selection process
- Selection process will be done in virtual mode
- Candidates will be responsible for arranging required infrastructure for appearing for the selection process which will be conducted online
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How To Apply for Capgemini Careers 2022?
Eligible candidates apply for this Drive online by following the below link. All Interview details will be shared via email.
To Apply(3 year Degree): Click here
To Apply(3 year Diploma): Click here
Important Note While Applying For Jobs:
Please read the job instructions and requirements carefully before applying. If your CV is shortlisted, you will receive all communications from the organization via your registered email address. Keep checking your inbox for details about the next round once your CV has been shortlisted.
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