Capgemini Hiring News 2023 Hiring Freshers for Customer Service. Capgemini is conducting an off campus recruitment drive. Freshers are eligible to apply for the job role. Below are the Capgemini Job description, Eligibility, and details.
Company Name: Capgemini
Job Role: Customer Service
Experience: 0-1 Years
Education: Any Graduate
Last Date: ASAP
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Capgemini Hiring News 2023
- Communicate clearly and concisely, both by telephone and/or in writing, with students, parents, school district personnel, college admissions officers, educational organizations, and/or test center staff to answer inquiries and College Board programs and policies, testing requirements, registration, ordering materials, score reporting, etc., with an emphasis on diplomacy, tact, and sensitivity
- Address and, when necessary, escalate customer service issues according to existing procedures
- Utilize Customer relationship Management (CRM) and other case management databases effectively
- Utilize the PC to input or obtain detailed information from registration databases and/or access hard copy necessary to respond to requests promptly, accurately, and in accordance with program and departmental procedures
- Complete accurate data input or corrections into computer files
- Perform clerical functions associated with tracking data for effective case management
- Adhere to ethical standards and comply with the laws and regulations applicable to your job function
- Demonstrated ability to clearly communicate (both orally and in writing) with attention to style, tone, and detail, and to obtain and promptly provide accurate information.
- Ability to handle complex and demanding situations, tactfully when dealing with clients and customers.
- Ability to interact with all levels of staff in professional manner.
- Ability to deescalate irate customers during telephone interactions, tactfully.
- Ability to analyze and resolve routine and complex problems.
- General knowledge of office procedures in order to input, process, and complete assigned work.
- Experience in Windows, Microsoft Word, Excel and Outlook applications is highly desirable.
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Important Note While Applying For Jobs:
Please read the job instructions and requirements carefully before applying. If your CV is shortlisted, you will receive all communications from the organization via your registered email address. Keep checking your inbox for details about the next round once your CV has been shortlisted.
How To Apply for Capgemini Hiring News 2023?
Eligible candidates apply for this Drive online by following the below link. All Interview details will be shared via email.