CDK Global Freshers Recruitment Drive for 2020 | Apply By Sep 25

CDK Global Freshers
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CDK Global Freshers Recruitment Drive for 2020 | Apply By Sep 25.

CDK Global Freshers


Company: CDK Global

Job Role: Support (Tech and Non-Tech)

Experience: Freshers or 1 Year EXP

Education: Graduate

Apply By: Sep 25

Interview Process: Online


Key Job details:

  • Receives inbound client/associate inquiries via phone, webchat, e-mail, and online ticket
  • Creates case logs, record information, establish resolution time, follow up on issues, and escalate the complex issue.
  • Assesses issues and establish a course of action to guide the client/associate to timely resolution of inquiry
  • Troubleshoots problems with malfunctioning software applications and recommends corrective action
  • Submits requests for product changes and other custom programming updates
  • Practically applies knowledge of CDK case resolution process, policies, and escalation methodology, and more.

Eligibility and Skills:

  • CCNA Certification
  • Proficient PC skills, specifically in Windows and IOS environments
  • Knowledge and familiarity with mobile devices (Smartphones/iPads)
  • The document, track and monitor a problem/issue to a timely resolution
  • Good Problem-solving ability
  • Strong verbal and written communication skills along with the prioritization of duties
  • Knowledge of Unix / Linux / SQL
  • 1 year of PC desktop support or technical support experience with client contact (advantage and preferred)

About CDK Global:

CDK Global is an automotive retail industry that provides solutions to the  Auto, Truck, Motorcycle, and more. The company is headquartered in Illinois, United States.


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