CDK Global Freshers Recruitment Drive for 2020 | Apply By Sep 25.
Company: CDK Global
Job Role: Support (Tech and Non-Tech)
Experience: Freshers or 1 Year EXP
Apply By: Sep 25
Interview Process: Online
Key Job details:
- Receives inbound client/associate inquiries via phone, webchat, e-mail, and online ticket
- Creates case logs, record information, establish resolution time, follow up on issues, and escalate the complex issue.
- Assesses issues and establish a course of action to guide the client/associate to timely resolution of inquiry
- Troubleshoots problems with malfunctioning software applications and recommends corrective action
- Submits requests for product changes and other custom programming updates
- Practically applies knowledge of CDK case resolution process, policies, and escalation methodology, and more.
Eligibility and Skills:
- CCNA Certification
- Proficient PC skills, specifically in Windows and IOS environments
- Knowledge and familiarity with mobile devices (Smartphones/iPads)
- The document, track and monitor a problem/issue to a timely resolution
- Good Problem-solving ability
- Strong verbal and written communication skills along with the prioritization of duties
- Knowledge of Unix / Linux / SQL
- 1 year of PC desktop support or technical support experience with client contact (advantage and preferred)
About CDK Global:
CDK Global is an automotive retail industry that provides solutions to the Auto, Truck, Motorcycle, and more. The company is headquartered in Illinois, United States.
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Link to Apply for Drive at CDK Global
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