CGI Hiring Freshers for Associate Systems Engineer

CGI Hiring Freshers for Associate Systems Engineer.

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Company: CGI

Job Role: Associate Systems Engineer

Location: Chennai

Experience: Freshers

Education: B.E/B.Tech/Related

Apply by: Immediate

Candidates with B.E/B.Tech/Related skills or degree can apply for the job role. Good opportunity for the freshers to work as an Associate Systems Engineer at CGI.

Key Job details:

  • Accountable for Service Delivery as per SLA’s /OLA’s of various projects in Remote infrastructure Management
  • Manage day to day operations of the services rendered based on ITIL framework
  • Act as a SPOC for clients for all aspects of service Delivery
  • Responsible for ensuring negotiation; agreement; and maintenance of SLA’s / OLA’s
  • Supporting BAU for various clients
  • Maintain system availability as per multiple Service Level Agreements (SLA)
  • Coordinate activities for projects between other teams.
  • Provide on-call support as scheduled.
  • Coordinate service calls and requests with team members where necessary.
  • Respond to incident tickets and provide updates in a timely manner. Escalate where necessary.
  • Perform 1st level hardware diagnostics and installation of layered products where needed.

Eligibility and Skills:

  • Respond to requests for technical assistance by following prescribed procedures.
  • The research reported incidents using available information sources and tools
  • Experience in handling technical support for an international organization
  • Problem analysis and solving
  • Proactively monitor; follow up and expedite the resolution of assigned and pending tickets.
  • Learning; adaptability and attention to detail
  • Ability to type while handling customer contact and more

About CGI:

CGI is a Canadian Information technology Company. It mainly provides services to IT consulting, solutions, and outsourcing.

Its headquarter is located in Commerce Place, Montreal, Quebec, Canada. The company has 77,000 employees.

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