CSS Corp Hiring Freshers for Customer Support | Any Graduates.
Company Name: CSS Corp
Job Role: Customer Support
Location: Chennai
Experience: Freshers
Education: Any Graduate
Apply by: Immediate
Candidates with any graduates can apply for the job role. Good opportunity for the freshers to work as a Customer Support at CSS Corp.
Key Job details:
- The Customer support representative will be responsible for identifying the issue with the customers and routing them to the available engineer, when necessary.
- Create, manage tickets for the issues that the customer contacts.
- Act as the first point of contact before the customer reached the TAC.
- Involve the creation of licenses and support accounts for clients worldwide.
- The team will also ensure customer satisfaction/experience is and stays a priority.
- Manage high visibility exceptions and can work with cross-functional teams to provide the best solutions
Responsibility:
- Ensuring all Premium Service orders are completed in a timely manner
- Resolve any RMA issues from the customer or Level 1,2 & 3 Technical Centers
- Escalating RMAs for additional support in a timely manner
- Provide customers with support for return products
- Providing software download access to customers by processing Web Login requests
- Providing license to customers for software updates
- Customer Service Representatives will work on a World Wide schedule covering 24x5x365 with a rotating schedule
- Handle L0 cases for confirmation of hardware failure and proceed with RMAProvide L0 level technical assistance on cases to rule out hardware errors and more
About CSS Corp:
CSS Corp is an information technology company that provides tech support services and solutions. It uses AI, automation, analytics, and digital technologies. The company is headquartered in California, United States.
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Link to Apply for Customer Support at CSS Corp Check Details
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