Dell Freshers Recruitment Drive for Associate | Graduate

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Dell Freshers Recruitment Drive for Associate | Graduate.

Dell Hiring Dell Jobs

Company Name: Dell

Job Role: Customer Service – L1

Location: Hyderabad

Experience: 0-4 Years

Education: Any Graduation

Apply by: Immediate

Candidates with Previous customer care experience of 0-4 years can apply for the job role. Good opportunity for the freshers to work as an Customer service associate at Dell.

Key Job details:

  • Manage calls relating to order status for missing, wrong or damaged orders, and customer escalation from both phone and email
  • Engage with external vendors and other internal departments to resolve customer issues or complaints within SLA timeline
  • Set realistic customer expectations and meet or exceed them
  • Be fully responsible for customer satisfaction and feedback for improvement
  • Prepare daily/weekly performance reports

Eligibility and Skills:

  • Previous customer care experience of 0-4 years
  • Some relevant experience in handling customer service
  • Excellent telephone and communication skills in English
  • Well-developed problem-solving skills
  • Flexible to work in night shifts
  • Strong customer service ethic and ability to be empathetic and accept ownership

Also Apply:

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BT Freshers Off Campus Drive for Trainee | Any Graduate

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About Dell

Dell is an American Multinational Technology Company that provides hardware and software solutions and services. It sells PC, laptops, and other products. The company is headquartered in Texas, United States.

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