Dell Freshers Recruitment Drive for Associate | Graduate.
Company Name: Dell
Job Role: Customer Service – L1
Experience: 0-4 Years
Education: Any Graduation
Apply by: Immediate
Candidates with Previous customer care experience of 0-4 years can apply for the job role. Good opportunity for the freshers to work as an Customer service associate at Dell.
Key Job details:
- Manage calls relating to order status for missing, wrong or damaged orders, and customer escalation from both phone and email
- Engage with external vendors and other internal departments to resolve customer issues or complaints within SLA timeline
- Set realistic customer expectations and meet or exceed them
- Be fully responsible for customer satisfaction and feedback for improvement
- Prepare daily/weekly performance reports
Eligibility and Skills:
- Previous customer care experience of 0-4 years
- Some relevant experience in handling customer service
- Excellent telephone and communication skills in English
- Well-developed problem-solving skills
- Flexible to work in night shifts
- Strong customer service ethic and ability to be empathetic and accept ownership
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Dell is an American Multinational Technology Company that provides hardware and software solutions and services. It sells PC, laptops, and other products. The company is headquartered in Texas, United States.
Apply for Associate at Dell: Check details