Dell hiring Freshers for Tech Support in Gurgaon | 0-2 Years EXP.
Company Name: Dell
Job Role: Technician, Tech Support
Location: Gurgaon
Experience: 0-2 Years
Education: Graduate
Apply by: Immediate
Candidates with Graduate degree can apply for the job role. Good opportunity for the fresher as well as the experienced candidates to work as a Tech Support at Dell.
Key Job details:
- Provide first-level support and use troubleshooting techniques and tools to identify technical defects/issues & assign incidents and escalate problems in line with documented guidelines and procedures
- Document relevant information and ensure that the customer is communicated within a timely manner regarding the overall progress of their issue & identify and provide input on unique or recurring customer problems
- Actively support the customer in all aspects through to problem resolution
- Consistently perform to set targets & comply with schedule adherence to ensure overall service level targets are achieved
- Keeping the customer informed and updated throughout the life of the incident
- Maintain comprehensive knowledge of service offerings along with future industry products and technologies & attend required technical training sessions and make effective use of assigned lab time
Eligibility and Skills:
- Graduate with 0-2 years of experience.
- Flexible on shift rotation base on business needs (24/7 Environment).
- Strong problem-solving and troubleshooting skills using operational and diagnostic procedures
- First-rate customer focus, phone etiquette, and work ethic with excellent communications skills.
- Excellent communications skills with the ability to maintain composure under stress
- Certificate/Diploma in computing or equivalent (advantage)
- Working knowledge of PC architecture/technology
About Dell
Dell is an American Multinational Technology Company that provides hardware and software solutions and services. It sells PC, laptops, and other products. The company is headquartered in Texas, United States.
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Link to Apply for Tech Support at Dell: Check details
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