Deloitte Off Campus Job Vacancy 2022 Hiring Freshers for Technical Support. Deloitte is conducting an off campus recruitment drive. Freshers and experienced candidates up to 3 years are eligible to apply for the job role. Below are the Deloitte Job description, Eligibility, and details.
Company Name: Deloitte
Job Role: Technical Voice Support
Location: Hyderabad/Bangalore
Experience: 0-3 Years
Education: Any Graduate
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Job Description
- Provide effective and timely resolution for all voice and non-voice interactions (phone, email, self-service tickets, chats and voicemail) with end users.
- Analyze and resolve incidents and service requests regarding use of application software or hardware.
- Document every incident and support request in the CRM tool and ensure the tickets are closed or escalated as appropriate.
- Should have basic knowledge about computer software and hardware.•Should stay informed about ongoing issues/outages, changes in environment that are communicated viaemail and other channels regularly.
- Should be a quick learner and team player.
- Should be flexible to work in different shifts as ISS-Technology works 24 x 7.
- Avoid unplanned time off from work as this would have major impact on our business. Excessive unplanned absence may result in disciplinary actions including termination of your services.
- Adheres to Code of Ethics, Vision, Mission and Core Values.
- Meet key performance indicators like Customer Satisfaction Survey scores, Contact Quality, First Call Resolution, and Schedule Adherence and participate in individual/group coaching sessions.
- Create a positive customer support experience and build strong relationships through deep problem understanding with a consummately professional attitude.
- Should be a self-motivated achiever who gains satisfaction from providing excellent customer service.
Eligibility
- Any Graduate
- Excellent written, verbal, listening, analytical and logical skills.
- Easily grasp and communicate complex ideas.
- Excellent problem-solving skills.
- Knowledge of MS Office 2016 including Outlook, Exchange Servers, Office 365
- Knowledge of computer Hardware and Software troubleshooting.
- Knowledge of Operating Systems like Window 7, 8,8.1 and 10 & Mac
- Knowledge of Network and Internet troubleshooting
- Knowledge of PDA (mobile devices) Setup & troubleshooting
- Knowledge of Active Directories
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Important Note While Applying For Jobs:
Please read the job instructions and requirements carefully before applying. If your CV is shortlisted, you will receive all communications from the organization via your registered email address. Keep checking your inbox for details about the next round once your CV has been shortlisted.
How To Apply for Deloitte Off Campus Job Vacancy 2022?
Eligible candidates apply for this Drive online by following the below link. All Interview details will be shared via email.
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