IBM Vacancy 2022 Hiring Freshers for Support Engineer. IBM is conducting an off campus recruitment drive. Freshers are eligible to apply for the job role. Below are the IBM Job description, Eligibility, and details.
Company Name: IBM
Job Role: Support Engineer
Experience: 0-2 years
Education: Bachelor’s Degree
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- Technical Support Professional will provide customer support to facilitate the delivery of products and internet-delivered services to clients.
- Will provide technical and application support on Environmental Intelligence Suite and the IBM Weather Business Solutions Aviation product family of software facilitate installation of applications.
- Customer support objectives and achieve on-going business objectives.
- 0-2 years of experience
- Provide telephone/email/ technical support to customers using TWC weather decision support to include problem qualification, fault isolation, problem determination and problem resolution of system and applications problems
- Provide end users with application help and support
- Open cases to implement repair of identified software failures and track to closure
- Provide application support of software applications
- Remotely support customer on use of product, troubleshooting skills to determine root cause of customer issue
- Enter all call and problem activity into Call Tracking System through to problem resolution
- Escalate in a timely fashion all qualified system and applications issues that cannot be resolved within the Help Desk and track to c+C49
- Knowledge of aviation workings such as flight plan filing and flight tracking
- Knowledge of aviation weather
- Understanding of basic networks such as a broadband home network or basic LAN networking.
- The role provides technical support assistance directly (phone/electronically) to customer using problem determination and technical analytical skills.
- Will use technical and negotiations skills in collaboration with other support organizations to prioritize and work problems to resolution.
- You will develop, document, and communicate action plans to customers and IBM teams as appropriate.
- Look for avenues to recommend/or implement new solutions or improvements to existing technical support tools, procedures, or processes.
- Participate in department objectives such as building the knowledge base (writing technical tips), improving serviceability, and contributing to high customer satisfaction in addition to a familiarity to weather and aviation terminology.
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Important Note While Applying For Jobs:
Please read the job instructions and requirements carefully before applying. If your CV is shortlisted, you will receive all communications from the organization via your registered email address. Keep checking your inbox for details about the next round once your CV has been shortlisted.
How To Apply for IBM Vacancy 2022?
Eligible candidates apply for this Drive online by following the below link. All Interview details will be shared via email.
To Apply Click Here