Sonicwall Hiring Freshers Graduate Trainee Engineer (Technical/Network Support)

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Sonicwall Hiring Freshers Graduate Trainee Engineer (Technical/Network Support).

Sonicwall careers and jobs

Company Name: Sonicwall

Job Role: Graduate Trainee Engineer – Technical/ Network Support

Location: Bangalore

Experience: 0-1 Years

Education: BE/B.Tech (ECE/CS/IT/IS)

Apply by: Immediate

Candidates with Bachelor’s degree in Computer Science/Information Sciences/ Electronics & Communications Engineering can apply for the job role. Good opportunity for the freshers to work as a Graduate Trainee Engineer at Sonicwall.

Key Job details:

  • Responsible for providing technical support across SonicWall product lines via Phone/Web & Emails in a 24x7x365 days environment.
  • Assist customers with the deployment of SonicWall network security products like Firewall/IPS and VPN solutions.
  • Provide technical solutions and workarounds for end-users with their issues on the respective product line.
  • Owns customer issues from beginning to resolution (handles in place)
  • Use troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts.
  • Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions.
  • Monitors and tracks issues to ensure accurate resolution.
  • Provide consistent feedback to the team on products supported
  • Remains knowledge of SonicWall product line and related industry products and technologies.

Eligibility and skills:

  • Bachelor’s degree in Computer Science/Information Sciences/ Electronics & Communications Engineering
  • 0 – 1 year networking and network security support experience with a solid understanding of LAN/WAN topologies and technologies
  • Willing to work in a 24×7 environment in night shifts.
  • Good understanding of Security, LAN/WAN topologies, and technologies.
  • In-depth knowledge of OSI Model, TCP/IP, Network Security basics.
  • Good understanding of L2-L7 networking protocols, major Operating Systems such as UNIX / Linux, and more.
  • Routing and Switching knowledge will be added advantage and more.

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About Sonicwall:

Sonicwall is an Internet security company that provides products and services in security appliances, Internet security, and network security. The company is headquartered in Milpitas, California.

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Link to Apply for Graduate Trainee Engineer at Sonicwall (Updated: 23/04/21) Check Details

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