Unisys Hiring Freshers for Service Desk Associate in Bangalore

Unisys Hiring Freshers for Service Desk Associate in Bangalore.

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Company: Unisys

Job Role: Service Desk Associate (International Voice Support)

Location: Bangalore

Experience: Freshers

Education: High School degree or equivalent

Apply By: Immediate

Candidates with a High School degree or any graduate can apply for the job role. Good opportunity for the freshers to work as a Service Desk Associate at Unisys.

Key Job details:

  • Primary role of a service desk associate is to answer customer requests for assistance by email, chat, web, or over the phone
  • Maintains call quality and response times as per the agreed SLA’s
  • First point of contact for all end-user reported issues or requests
  • Responsible for providing the first-line of telephone technical support of hardware, Operating Systems, sub-systems, and/or applications for customers and/or employees
  • Provides technical support for Internal and External customers
  • Takes end to end Ownership of End User Issues till resolution and follow up as mandated by the process requirements
  • Escalates complex problems to the Remote Support Engineering staff or Field Engineering
  • Support multiple clients through customer service professionalism and insight

Eligibility and Skills:

  • A minimum of a High School degree or equivalent with English as the primary language
  • Excellent verbal and written communication
  • Good Knowledge of Operating Systems, Hardware, Networking, and MS Applications, also Microsoft Office Suite (Word, Excel, Outlook, etc.)
  • Multitasking and coordination skills
  • Willingness and ability to work in shifts (24 x 7)

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About Unisys

Unisys is an American Information technology company that provides IT, business consulting, outsourcing services, and security-centric solutions.

The company is headquartered in Pennsylvania, United States. It has a total of working employees of over 22,000.

Link to Apply for Service Desk Associate at Unisys (Updated: 24/03/21)

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