Unisys Hiring Freshers for Service Desk Associate in Bangalore.
Job Role: Service Desk Associate (International Voice Support)
Education: High School degree or equivalent
Apply By: Immediate
Candidates with a High School degree or any graduate can apply for the job role. Good opportunity for the freshers to work as a Service Desk Associate at Unisys.
Key Job details:
- Primary role of a service desk associate is to answer customer requests for assistance by email, chat, web, or over the phone
- Maintains call quality and response times as per the agreed SLA’s
- First point of contact for all end-user reported issues or requests
- Responsible for providing the first-line of telephone technical support of hardware, Operating Systems, sub-systems, and/or applications for customers and/or employees
- Provides technical support for Internal and External customers
- Takes end to end Ownership of End User Issues till resolution and follow up as mandated by the process requirements
- Escalates complex problems to the Remote Support Engineering staff or Field Engineering
- Support multiple clients through customer service professionalism and insight
Eligibility and Skills:
- A minimum of a High School degree or equivalent with English as the primary language
- Excellent verbal and written communication
- Good Knowledge of Operating Systems, Hardware, Networking, and MS Applications, also Microsoft Office Suite (Word, Excel, Outlook, etc.)
- Multitasking and coordination skills
- Willingness and ability to work in shifts (24 x 7)
Unisys is an American Information technology company that provides IT, business consulting, outsourcing services, and security-centric solutions.
The company is headquartered in Pennsylvania, United States. It has a total of working employees of over 22,000.
Link to Apply for Service Desk Associate at Unisys (Updated: 24/03/21)
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