Wipro Hiring Freshers for Service Representative | Any Graduate.
Company: Wipro
Job Role: Customer Service Representative
Location: Gurgaon
Experience: 0-2 Years
Education: Graduate
Apply By: Immediate
Candidates with B.Com, B.A,BCA, BBA,BHM, BSc & BSc IT/B.Tech/MBA can apply for the job role. Good opportunity for the freshers to work as a Customer Service Representative at Wipro.
Key Job Details:
- Customer Service through calls
- Ensure timely and accurate service delivery at defined productivity levels
- Ensure adherence to Client Service Level Agreements (SLAs) like Customer Satisfaction, Service Level, Handle time & Customer Effort
- Build client & domain knowledge to be able to deliver a resolution on the first conversation
- Adhere to Customer Service Attendance & Accountability policies
- Maintain Internal & Client level delivery quality on calls, chats & email conversations
- Execute issue /query resolution and ensure proper documentation & follow-up
- Identify, share and support operational improvements
Eligibility and skills
- Graduates in B.Com, B.A, BCA, BBA, BHM, BSc & BSc IT (Except Stats, Maths Hons & Eco Hons)
- B.Tech/MBA with minimum 6 months of relevant experience
- 0-2 Years of work experience
- Candidate should be comfortable with evening/night shifts
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About Wipro:
Wipro is an Indian MNC that provides Outsourcing, IT services, and consulting. It is a good company to start a career as it invests a lot in providing training to its new candidates. The company is headquartered in Bangalore.
Link to Apply for Customer Service Representative at Wipro Check Details
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