Wipro Hiring Freshers for Service Representative | Any Graduate

Wipro Hiring Freshers for Service Representative | Any Graduate.

Wipro Hiring - Wipro Jobs

Company: Wipro

Job Role: Customer Service Representative

Location: Gurgaon

Experience: 0-2 Years

Education: Graduate

Apply By: Immediate

Candidates with B.Com, B.A,BCA, BBA,BHM, BSc & BSc IT/B.Tech/MBA can apply for the job role. Good opportunity for the freshers to work as a Customer Service Representative at Wipro.

Key Job Details:

  • Customer Service through calls
  • Ensure timely and accurate service delivery at defined productivity levels
  • Ensure adherence to Client Service Level Agreements (SLAs) like Customer Satisfaction, Service Level, Handle time & Customer Effort
  • Build client & domain knowledge to be able to deliver a resolution on the first conversation
  • Adhere to Customer Service Attendance & Accountability policies
  • Maintain Internal & Client level delivery quality on calls, chats & email conversations
  • Execute issue /query resolution and ensure proper documentation & follow-up
  • Identify, share and support operational improvements

Eligibility and skills

  • Graduates in B.Com, B.A, BCA, BBA, BHM, BSc & BSc IT (Except Stats, Maths Hons & Eco Hons)
  • B.Tech/MBA with minimum 6 months of relevant experience
  • 0-2 Years of work experience
  • Candidate should be comfortable with evening/night shifts

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About Wipro:

Wipro is an Indian MNC that provides Outsourcing, IT services, and consulting. It is a good company to start a career as it invests a lot in providing training to its new candidates. The company is headquartered in Bangalore.

Link to Apply for Customer Service Representative at Wipro Check Details

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