Wipro Hiring Freshers for Service Representative | Any Graduate.
Job Role: Customer Service Representative
Experience: 0-2 Years
Apply By: Immediate
Candidates with B.Com, B.A,BCA, BBA,BHM, BSc & BSc IT/B.Tech/MBA can apply for the job role. Good opportunity for the freshers to work as a Customer Service Representative at Wipro.
Key Job Details:
- Customer Service through calls
- Ensure timely and accurate service delivery at defined productivity levels
- Ensure adherence to Client Service Level Agreements (SLAs) like Customer Satisfaction, Service Level, Handle time & Customer Effort
- Build client & domain knowledge to be able to deliver a resolution on the first conversation
- Adhere to Customer Service Attendance & Accountability policies
- Maintain Internal & Client level delivery quality on calls, chats & email conversations
- Execute issue /query resolution and ensure proper documentation & follow-up
- Identify, share and support operational improvements
Eligibility and skills
- Graduates in B.Com, B.A, BCA, BBA, BHM, BSc & BSc IT (Except Stats, Maths Hons & Eco Hons)
- B.Tech/MBA with minimum 6 months of relevant experience
- 0-2 Years of work experience
- Candidate should be comfortable with evening/night shifts
Wipro is an Indian MNC that provides Outsourcing, IT services, and consulting. It is a good company to start a career as it invests a lot in providing training to its new candidates. The company is headquartered in Bangalore.
Link to Apply for Customer Service Representative at Wipro Check Details
Join Telegram Group to get daily job alerts: