Wipro Job Vacancy Hiring Any Graduates for Associate | Freshers Apply Now!!

Wipro Job Vacancy Hiring Any Graduates for Associate | Freshers are eligible to apply for the job role. Wipro is conducting an off campus recruitment drive. Below are the Wipro Job description, recruitment process and details.

Company Name: Wipro

Job Role: Associate ATG

Location: Bangalore/Hyderabad/Kolkata

Experience: Freshers

Education: Graduate

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Job Description

• Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner
• Update own availability in the RAVE system to ensure productivity of the process
• Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
• Resolve client queries as per the SLA’s defined in the contract
• Identify and learn appropriate product details to facilitate better client interaction and troubleshooting
• Document and analyze call logs to spot most occurring trends to prevent future problems
• Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution
• Ensure all product information and disclosures are given to clients before and after the call/email requests
• Avoids legal challenges by complying with service agreements

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Eligibility

• Knowledgeable about the competency requirements. Demonstrates (in parts) frequently with minimal support and guidance.
• Consistently demonstrates the full range of the competency without guidance. Extends the competency to difficult and unknown situations as well.
• Coaches others and builds organizational capability in the competency area. Serves as a key resource for that competency and is recognized within the entire organization.
• Problem solving and decision making
• Attention to Detail
• Execution Excellence

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