Wipro Job Vacancy Hiring Any Graduates for Associate | Freshers are eligible to apply for the job role. Wipro is conducting an off campus recruitment drive. Below are the Wipro Job description, recruitment process and details.
Company Name: Wipro
Job Role: Associate ATG
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- Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner
- Update own availability in the RAVE system to ensure productivity of the process
- Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
- Resolve client queries as per the SLA’s defined in the contract
- Identify and learn appropriate product details to facilitate better client interaction and troubleshooting
- Document and analyze call logs to spot most occurring trends to prevent future problems
- Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution
- Ensure all product information and disclosures are given to clients before and after the call/email requests
- Avoids legal challenges by complying with service agreements
- Knowledgeable about the competency requirements. Demonstrates (in parts) frequently with minimal support and guidance.
- Consistently demonstrates the full range of the competency without guidance. Extends the competency to difficult and unknown situations as well.
- Coaches others and builds organizational capability in the competency area. Serves as a key resource for that competency and is recognized within the entire organization.
- Problem solving and decision making
- Attention to Detail
- Execution Excellence
How To Apply Wipro Job Vacancy Hiring Any Graduates for Associate?
Eligible candidates apply for this Drive online by following the below link. All Interview details will be shared via email.
Apply for Wipro Associate Click Here