Capgemini Hiring Freshers with Any Graduate for Service Desk. Capgemini has conducted an off campus drive for freshers through Superset. Check the job description and eligibility details.
Company Name: Capgemini
Job Role: Service Desk- CIS
Location: Kolkata/Bangalore
Experience: Freshers
Education: Graduate
Last Date: 22 March 2022 11:59 PM
Capgemini Hiring Freshers
Job Description
- Provide best-in-class customer service, problem resolution and technical troubleshooting to customer queries over the voice based phone service
- probe for and confirm understanding of requirements or problem
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Listen attentively to customer needs and concerns; demonstrate empathy
- Support customers across Telecommunication, Financial Services, Healthcare and Technology vertical
- Troubleshoot customer issues related to internet broadband, cable, DTH, modem, router, mobile handset etc.
- Meet customer requirements through first contact resolution
- Clarify customer requirements
Qualification and Skills:
- Should be graduating in 2022
- Qualification – Any 3-year Graduate – BCA, All Streams allowed for BSc.
- 1 year gap is allowed after educational milestone e.g. SSC and HSC
- Candidates must be open to relocate to any location and work in night shifts
- Should have 55% and above in Graduation (till 4 semesters or 2 years)
- Candidates must be available to join immediately
- Candidate must have good English written / verbal communication skills. Coupled with good English language comprehension
- Should be open to sign Service Level Agreement
Skills:
- Should have excellent communication and English speaking skills
- Should have good interpersonal skills and ability to perform under pressure
- Basic computing skills
- Willing to work in a 24/7 environment
- Should be open to sign Service Level Agreement
Also See:
Tata Technologies Recruitment 2022 for Graduate Engineer Trainee
How To Apply For Capgemini?
Eligible candidates apply for this Drive online by following the below link. All Interview details will be shared via email.
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