Wipro Hiring for Various Roles with WFH Jobs; Any Graduates can Apply. Any Graduates are eligible to apply for the job role. Wipro started its hiring off campus recruitment drive. Check the complete hiring details and job description of each roles.
Role 1: Process Associate
- Strong aptitude for learning system software and product specific information
- Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner
- Document all pertinent end user identification information,including name, department, contact information and nature of problem or issue
- Update own availability in the RAVE system to ensure productivity of the process
- Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
- Follow standard processes and procedures to resolve all client queries
- Resolve client queries as per the SLA’s defined in the contract
- Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients
- Freshers and experienced both can apply.
- Under Graduate/ Graduate Degree
Apply for Wipro Process Associate Click Here
Role 2: IT Service Desk
- Opens, logs, prioritizes, assigns, and closes calls logged in the IT SD
- Asks the Customer End User for all relevant information concerning the call made or issue reported by the Customer End User
- Attempts to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution
- Routes the enquiries to Resolver Groups as appropriate
- Re-routes misdirected calls
- Any Graduate
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Proficient in English (Read + Write + Speak) Equivalent test of spoken and written and technical IT specific knowledge in both and English Role purpose
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Answer calls and Service Requests from end users and track status and progress to resolution. Main responsibilities
Apply for Wipro IT Service Desk Click Here
Role 3: Associate
- Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner
- Document all pertinent end user identification information,including name, department, contact information and nature of problem or issue
- Update own availability in the RAVE system to ensure productivity of the process
- Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
- Strong analytical and logical reasoning skills
- Should have Customer Centric Mindset
- Education Qualification – Any Graduates
Apply for Associate Click Here
