CGI Hiring Freshers for Associate Systems Engineer.
Company: CGI
Job Role: Associate Systems Engineer
Location: Chennai
Experience: Freshers
Education: B.E/B.Tech/Related
Apply by: Immediate
Candidates with B.E/B.Tech/Related skills or degree can apply for the job role. Good opportunity for the freshers to work as an Associate Systems Engineer at CGI.
Key Job details:
- Accountable for Service Delivery as per SLA’s /OLA’s of various projects in Remote infrastructure Management
- Manage day to day operations of the services rendered based on ITIL framework
- Act as a SPOC for clients for all aspects of service Delivery
- Responsible for ensuring negotiation; agreement; and maintenance of SLA’s / OLA’s
- Supporting BAU for various clients
- Maintain system availability as per multiple Service Level Agreements (SLA)
- Coordinate activities for projects between other teams.
- Provide on-call support as scheduled.
- Coordinate service calls and requests with team members where necessary.
- Respond to incident tickets and provide updates in a timely manner. Escalate where necessary.
- Perform 1st level hardware diagnostics and installation of layered products where needed.
Eligibility and Skills:
- Respond to requests for technical assistance by following prescribed procedures.
- The research reported incidents using available information sources and tools
- Experience in handling technical support for an international organization
- Problem analysis and solving
- Proactively monitor; follow up and expedite the resolution of assigned and pending tickets.
- Learning; adaptability and attention to detail
- Ability to type while handling customer contact and more
About CGI:
CGI is a Canadian Information technology Company. It mainly provides services to IT consulting, solutions, and outsourcing.
Its headquarter is located in Commerce Place, Montreal, Quebec, Canada. The company has 77,000 employees.
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